What restaurants can teach us

Last Wednesday I had the good fortune to dine at the Mesa Grill in New York City. For the non-foodies out there, this restaurant is owned and operated by the very famous Bobby Flay. The food was wonderful, but what really impressed me was the service. It was friendly but not over friendly. It was attentive, without being intrusive. The right questions were asked, and everybody received the correct meal. When I went looking for the Ladies Room, I was asked politely if I knew where to find it. Now I know that we in libraries can't say "Do you lovely ladies know where the Ladies Room is?" But it was nice to know that the restaurant employees were keeping an eye out for us, and that everyone we encountered wanted us to have a positive experience. It was, in a word, just so.....nice.