The Death of Reference?
Well not quite according to Kate Sheehan from the Darian Library, Joseph Murphy from Yale University and Ellen Petersen of Maui Community Library. But could it be the death of the Reference Desk? Maybe...
Both Kate and Joseph have implemented text messaging at their respective libraries. Could texting be the next logical step from IM reference?
On the other hand Kate at the Darian Public Library found herself and her staff without a reference desk during renovations...the solution...Roving Reference.
Each library is utilizing innovative ways to answer their users questions and maybe that what it's all about?
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